Open to TRSA Members by Invitation Only
Obtain Registration Code from Meredyth Ellington or Jason Risley
Join fellow rising leaders for two days of connection learning and shared experience at TRSA’s Next Generation Executives Workshop. This event is designed to strengthen relationships build leadership capability and spark ideas you can immediately apply in your organization.
Agenda
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June 23
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Baseball Game @ 6:30 PM – Nashville Sounds
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June 24
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Workshop
- 9:30 AM – 12:30 PM – Service That Sticks, Damus Smith
- 12:30 – 1:30 PM – Lunch
- 1:30 – 3:00 – Industry Perspective
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Day One | June 23
Evening Networking Event
6:30 PM | Nashville Sounds Baseball Game
First Horizon Park
Kick off the workshop with an informal evening of networking and fun at First Horizon Park. Enjoy a Nashville Sounds baseball game alongside peers from across the industry in a relaxed social setting that encourages conversation and connection.
Day Two | June 24
2-Part Workshop
Service That Sticks Workshop | 9:30 AM–12:30 PM | Led by Damus Smith
Delivering consistent experiences that build trust retain customers and strengthen every relationship
The core workshop focuses on how leaders create service experiences that leave a lasting impression. Through interactive discussions and practical insights you will explore how consistency builds credibility trust fuels loyalty and great service strengthens every relationship inside and outside your organization.
This session is designed specifically for next-generation executives who want to lead with intention, elevate customer experiences and drive long-term value.
Lunch 12:30 – 1:30 PM
Workshop 2 – 1:30 – 3:00 PM | Led by Matthew Callope, Performance Matters
Who Should Attend
Emerging leaders, managers and future executives looking to sharpen their leadership approach, expand their professional network and learn from shared experience.
Why Attend
- Build meaningful connections with peers
• Gain practical tools to create service excellence
• Learn strategies that strengthen trust retention and relationships
• Experience hands on leadership development in a collaborative environment
We look forward to welcoming you to Nashville for two days of learning connection and growth.
Location
Speakers
Damus Smith
Matthew Callope, Vice President of Operations, Performance Matters
Matthew Callope is Vice President of Operations at Performance Matters Consulting and brings deep operations leadership experience in the textile rental industry. He began his career at Huebsch Services in Route Sales and Service, progressing into Service Team leadership and ultimately General Manager. During his tenure, Matthew helped drive revenue growth of more than 100% over eight years, led equipment and technology improvement initiatives, and guided a successful ERP software implementation.
Matthew is passionate about service excellence and building effective teams. He helps organizations unlock performance by creating clear alignment to a shared vision and translating it into consistent execution. He is especially focused on developing leadership depth beyond titles and fostering cultures of continuous improvement.
Agenda
Hotel Information
Virgin Hotels Nashville
1 Music Square W, Nashville, TN 37203
Hotel Reservations
Attendees may call the Virgin Hotels Nashville at (800) 806-8080 or use the toll-free number 1-855-677-3033. Please reference TRSA 2026 Strategic Planning Committee Meeting & Next Generation to receive the TRSA room rate. Each guest must provide a credit card during the reservation process to guarantee the chamber room, however no deposit will be taken ahead of the arrival (excluding reservations made for Grand Chamber Suites, if applicable).
You may also book online here.
Room Rate
Reference TRSA 2026 Strategic Planning Committee Meeting & Next Generation to receive the TRSA room rate of $279 before May 22, 2026. After this date, regular room rates will apply. Please note that availability is limited.
Location/Airport
The Virgin Hotel Nashville is located about 8 miles from Nashville International Airport (BNA).
About the TRSA Next Generation Executives
The TRSA Next Generation Executives are peers committed to information-sharing, networking and professional development, creating opportunities for rising industry leaders to build skills and relationships that foster active engagement in the linen, uniform and facility services industry.
Next Generation Executives events include social activities during the Clean Show and TRSA’s Annual and Legislative Conferences, as well as a one-day in-person workshop and an online networking activity. In addition, the Next Generation Executives Committee works with TRSA on TRERT Foundation initiatives such as the Industry Internship Program and more.
If you have any recommendations for a peer to join the Next Generation Executives, please contact Meredyth Ellington and Jason Risley. Thank you.
Sponsorship Options
Cancellation Policy
Written cancellations received by June 5, 2026 will receive a full refund minus a 25% processing fee. Cancellations received after June 5, 2026 will not be refunded and cannot be credited to another TRSA program or event. We will accept substitutions. After this date, TRSA has incurred costs associated with hotel guarantees and other expenses. All cancellations will be addressed and processed within 30 business days after the event.
