Monday, November 2, 2026
5:00 PM CST
Registration
5:00 - 7:00 PM
5:00 PM CST
Dinner
5:00 - 7:00 PM
Tuesday, November 3, 2026
7:00 AM CST
Registration
7:00 AM
7:00 AM CST
Breakfast
7:00 - 7:45 AM
7:45 AM CST
Leadership Essentials
7:45 - 9:15 AM
SPEAKER:
General Manager - Southern Oregon Linen Service
General Manager - Southern Oregon Linen Service
Antonio Casillas is an industry leader with more than 12 years of experience, including the past five years as a General Manager. Throughout his career, he has demonstrated a strong commitment to operational excellence, team development, and leadership growth, helping drive performance and success across his organization.
An active member of TRSA, Antonio is passionate about developing future leaders and sharing his knowledge and experience with others in the industry. He is committed to fostering professional growth, building strong teams, and helping individuals achieve long-term success in their careers.
November 3, 2026
7:45 - 9:15 AM
Introduces the critical transition from team member to leader, helping participants make the mindset shift from peer to supervisor with confidence and credibility. Focuses on developing a leadership mindset grounded in accountability, ownership and responsibility for team outcomes. Participants learn how to establish authority while maintaining strong working relationships, set clear expectations, provide direction and foster a culture of accountability. Emphasizes the skills needed to navigate the challenges of leading former peers, make effective decisions, hold others accountable and build trust while driving performance and results.
SPEAKER:
General Manager - Southern Oregon Linen Service
9:15 AM CST
Networking Break
9:15 - 9:30 AM
9:30 AM CST
Supervisor Foundations
9:30 - 11:00 AM
SPEAKER:
Chief Customer Officer - TEXO
Chief Customer Officer - TEXO
Sarah Sinclair is Chief Customer Officer at TEXO, where she champions product transformation, leads strategic growth initiatives, and fosters strong customer relationships. With leadership experience spanning sales, revenue, customer success, and executive management roles, Sarah has built a reputation for aligning teams, driving execution, and helping organizations navigate growth and change.
Prior to joining the laundry industry, Sarah spent more than a decade in hospitality, specializing in customer satisfaction, employee engagement, and organizational growth. She is passionate about helping clients maximize ROI through personalized business solutions and has led teams recognized with numerous industry honors, including TRSA's Above and Beyond Service Award for five consecutive years.
November 3, 2026
9:30 - 11:00 AM
Guides participants through the transition from peer to supervisor by fostering a leadership mindset centered on accountability and ownership. Participants learn how to establish authority, maintain productive relationships, set clear expectations, and lead with confidence while creating a culture of accountability, trust, and performance.
SPEAKER:
Chief Customer Officer - TEXO
11:00 AM CST
Lunch
11:00 - 11:45 AM
11:45 AM CST
Communications & Team Empowerment
11:45 AM - 1:15 PM
SPEAKER:
Consultant
Consultant
Chuck Rossmiller has 35 years of industry experience in commercial laundry and textiles. He retired from Medline in 2026 as the Sr. Director of National Field Sales for Medline’s Textile Division, and is based in Janesville, WI.
Chuck serves on the TRSA Hygienically Clean Healthcare Committee, the TRSA Healthcare Committee, and was previously on the Board of Directors and the Advisory Board of the Healthcare Laundry Accreditation Council (HLAC). He is actively engaged in education initiatives with ALM Linen and Laundry College, ALM Certified Linen and Laundry Management classes, and at the TRSA Production Management Institute (PMI).
November 3, 2026
11:45 AM - 1:15 PM
Develops effective communication and delegation skills that strengthen team performance, accountability and independence. Participants learn strategies for communicating across all levels of the organization, leading productive huddles and shift meetings, managing competing priorities and using delegation as a development tool to build employee capabilities and prepare future leaders. The program equips participants with the confidence to prioritize effectively, maintain focus on key goals and create stronger, more self-sufficient teams that drive sustained organizational success.
SPEAKER:
Consultant
1:15 PM CST
Networking Break
1:15 - 1:30 PM
1:30 PM CST
Strategic Communication & Influence
1:30 - 3:00 PM
SPEAKER:
Founder - All Good People Corp
Founder - All Good People Corp
Jim McPartlin is a coach, consultant, and author with more than 30 years of leadership experience in luxury hospitality and consulting. He has held executive roles with Kimpton Hotels, W Hotels Worldwide, André Balazs Properties, The Ian Schrager Company, and Forbes Travel Guide, where he served as Vice President of Leadership Development.
A graduate of the University of Pittsburgh, Andy has built his career around the belief that sales is a craft that requires continuous learning and refinement. He is passionate about helping leaders strengthen their teams, improve execution, and achieve sustainable growth through strategic planning, accountability, and customer-focused sales practices.
November 3, 2026
1:30 - 3:00 PM
Builds practical communication skills that help leaders deliver high-stakes messages with clarity and confidence. Participants learn to recognize the communication patterns that emerge under pressure, adapt their approach to different audiences, anticipate concerns, and tailor messages to the needs of decision-makers. Using the Enneagram as a practical framework, this interactive session helps leaders refine a real message they need to deliver, identify potential blind spots, and leave with strategies they can immediately apply in the workplace.
SPEAKER:
Founder - All Good People Corp
3:00 PM CST
Networking Break
3:00 - 3:15 PM
3:15 PM CST
Delegation & Team Execution
3:15 - 5:00 PM
SPEAKER:
Western Regional Sales Manager - Lavatec Laundry Technology
Western Regional Sales Manager - Lavatec Laundry Technology
Jim Slatcher is a second-generation laundry industry professional with more than 40 years of experience in commercial, healthcare, and industrial laundry operations. As Western Regional Sales Manager for Lavatec Laundry Technology since 2016, he has helped expand the company’s presence across the western United States and Canada, Mexico, and South America.
Before joining Lavatec, Slatcher spent more than a decade leading his own consulting firm, advising clients on facility design, operational efficiency, and financial performance. His career includes leadership roles with First Quality Linen Service, Textek, Sodexo, Crothall, Tartan Textile Services, and Western Linen Service, earning him a reputation as a trusted industry expert. He has managed laundry facilities as small as 30 employees with 2 million pounds of volume, up to large operations with 700 workers processing over 60 million pounds annually. Jim represents LAVATEC at TRSA, ALM, ARTA, and IATHM events.
November 3, 2026
3:15 - 5:00 PM
Helps supervisors shift from doing the work themselves to leading through effective delegation. Participants learn practical delegation techniques, how to select the right person for the task, and how to establish follow-up and accountability processes that build trust, develop employee capabilities, and strengthen overall team performance.
SPEAKER:
Western Regional Sales Manager - Lavatec Laundry Technology
5:00 PM CST
Dinner
5:00 - 6:00 PM
Wednesday, November 4, 2026
7:00 AM CST
Breakfast
7:00 - 7:45 AM
7:45 AM CST
Operational Excellence Fundamentals
7:45 - 9:15 AM
SPEAKERS:
Vice President - Tank Holding Corp.
Vice President - Tank Holding Corp.
JR Ryan is Division Vice President of Tank Holding Corp., where he leads the company’s contract manufacturing and material handling brands, including Meese, Maxi Movers, Duracast, and Dutchland Plastics. With more than 40 years of experience in textile services, consulting, and manufacturing, J.R. has progressed from management trainee to Plant Manager, General Manager, Vice President, President, and CEO. His career spans textile services, apparel manufacturing, management consulting, and plastics manufacturing across both privately held and private equity-owned businesses.
A graduate of Saint Francis University with a degree in Business Management, J.R. is a veteran PMI instructor and is widely recognized for his expertise in leadership, Lean Manufacturing, process improvement, and people development. He currently serves on TRSA’s PMI Task Force and is the former Chair of TRSA’s Education Committee. Earlier in his career, he also spent seven years coaching high school varsity boys basketball while simultaneously managing a textile services business.
Regional Sales Manager - George Courey Inc.
Regional Sales Manager - George Courey Inc.
Jon Witschy brings more than 30 years of experience serving the textile rental, manufacturing, and laundry industries. A graduate of Southern College of Technology with a B.S. in Textile Engineering Technology, Jon has built his career supporting software, controls, and automation solutions through sales, installation, training, and customer support while helping laundry operators improve performance and efficiency.
In 2023, Jon joined ROX360, a provider of rental goods and guest experience solutions for the vacation rental industry, expanding his expertise into the hospitality sector. He now serves as Regional Sales Manager, North Central U.S., for George Courey Inc., where he leverages his extensive experience in healthcare laundry, hospitality textiles, customer partnerships, and operational improvement to support clients across the industry.
November 4, 2026
7:45 - 9:15 AM
Introduces the fundamentals of operational leadership with a focus on execution, consistency, and achieving production goals. Participants learn how to effectively manage daily operations, optimize productivity and workflow, and implement accountability systems that drive performance, efficiency, and continuous improvement.
SPEAKERS:
Vice President - Tank Holding Corp.
Regional Sales Manager - George Courey Inc.
9:15 AM CST
Networking Break
9:15 - 9:30 AM
9:30 AM CST
People Skills & Emotional Intelligence
9:30 - 11:00 AM
SPEAKER:
Managing Member - Compelling Sales LLC
Managing Member - Compelling Sales LLC
Andy Feldman is Managing Member of Compelling Sales LLC, where he helps organizations develop custom sales strategies, build repeatable sales processes, and accelerate revenue growth. He brings extensive experience in sales leadership, business development, and sales enablement, with a focus on helping small and mid-sized companies build scalable, high-performing sales organizations.
A graduate of the University of Pittsburgh, Andy has built his career around the belief that sales is a craft that requires continuous learning and refinement. He is passionate about helping leaders strengthen their teams, improve execution, and achieve sustainable growth through strategic planning, accountability, and customer-focused sales practices.
November 4, 2026
9:30 - 11:00 AM
Develops the people skills and emotional intelligence needed to build high-performing teams and lead effectively in demanding environments. Participants strengthen self-awareness, self-regulation and empathy while learning strategies to motivate individuals, manage different personalities and work styles, and build trust, credibility and engagement. The program equips participants to navigate team dynamics, manage stress and conflict, and foster greater collaboration, accountability and performance across their teams.
SPEAKER:
Managing Member - Compelling Sales LLC
11:00 AM CST
Lunch
11:00 - 11:45 AM
11:45 AM CST
Safety Foundations & Incident Management
11:45 AM - 1:15 PM
SPEAKER:
Consultant - Safety Solutions for Healthcare
Consultant - Safety Solutions for Healthcare
Provides practical knowledge of how safety decisions influence business outcomes, liability, and organizational performance. Participants learn the differences between first aid and OSHA-recordable incidents, the impact of workers’ compensation claims, the significance of EMR, TRIR, and loss runs, and documentation best practices. The program equips leaders to make informed safety decisions, ensure accurate reporting, reduce risk, and support a culture of accountability and compliance.
November 4, 2026
11:45 AM - 1:15 PM
Builds a safety-first mindset by strengthening understanding of safety culture, incident management and the critical role supervisors play in protecting employees and maintaining compliance. Participants learn how to identify and address workplace risks, reinforce safe work practices, understand the business impact of safety decisions and apply incident awareness, reporting and documentation best practices. The program equips participants to make informed safety decisions, reduce risk, support accurate reporting and foster a proactive, accountable and safety-focused work environment that drives stronger organizational performance.
SPEAKER:
Consultant - Safety Solutions for Healthcare
1:15 PM CST
Networking Break
1:15 - 1:30 PM
1:30 PM CST
Safety Leadership
1:30 - 3:00 PM
SPEAKER:
Quality Assurance and Compliance Officer - HandCraft Services
Quality Assurance and Compliance Officer - HandCraft Services
Carlos Iniguez is Quality Assurance & Compliance Officer at HandCraft Linen Services, where he leads quality systems and continuous improvement initiatives across the company's healthcare laundry operations. With more than 20 years at HandCraft, Carlos has held roles including Plant Manager, Quality Manager, and his current leadership position, building extensive expertise in production, operations, quality assurance, and compliance.
Carlos oversees quality control, sanitation, inventory management, vendor assurance, and regulatory compliance while working closely with operational teams to deliver high-quality, hygienically clean textiles safely and efficiently. His career has been dedicated to advancing operational excellence and continuous improvement throughout the healthcare laundry industry.
November 4, 2026
1:30 - 3:00 PM
Introduces the fundamentals of operational leadership with a focus on execution, consistency, and achieving production goals. Participants learn how to effectively manage daily operations, optimize productivity and workflow, and implement accountability systems that drive performance, efficiency, and continuous improvement.
SPEAKER:
Quality Assurance and Compliance Officer - HandCraft Services
2:00 PM CST
Networking Break
2:00 - 2:15 PM
3:15 PM CST
Future Leader Identification & Development
3:15 - 5:00 PM
SPEAKERS:
Consultant
Consultant
Al Ertz is a senior operations executive with more than 30 years of leadership experience in industrial laundry operations, manufacturing, and organizational development. Most recently, he served as Vice President of Production for Aramark Uniform Services, where he led production strategy, process improvement, capital planning, and operational integration across a network of industrial laundry facilities throughout North America.
Known for his people-focused approach to leadership, Al has built a career centered on operational excellence, quality systems, strategic planning, and continuous improvement. In addition to his industry leadership experience, he serves as a TRSA auditor, helping textile service providers evaluate operational performance and implement best practices that support safety, quality, and long-term success.
President and Managing Partner - CLLean Facility Management Services
President and Managing Partner - CLLean Facility Management Services
Greg Cox is an operations and business leader with extensive experience across manufacturing, logistics, textile services, and facility management organizations. Throughout his career, he has held executive leadership roles spanning sales, marketing, operations, and general management, helping companies drive growth, improve performance, and build high-performing teams. He currently serves as President and Managing Partner of CLLean Facility Management Services and is recognized for his expertise in operational excellence and strategic business development.
Known for his focus on people development and continuous improvement, Greg has successfully led organizations through growth, transformation, and operational change. In addition to his industry leadership experience, he serves as a TRSA auditor, helping companies strengthen quality systems, operational performance, and best practices across the textile services industry.
November 4, 2026
3:15 - 5:00 PM
Teaches leaders how to identify, assess, and develop future leadership talent while building a sustainable leadership pipeline. Participants learn to recognize leadership potential, understand the risks of promoting high performers without adequate leadership readiness, and evaluate external versus internal hiring strategies to make effective talent and succession planning decisions.
SPEAKERS:
Consultant
President and Managing Partner - CLLean Facility Management Services
