Monday, November 2, 2026
4:30 PM CST
Registration
4:30 - 6:30 pm
5:00 PM CST
Dinner
5:00 - 7:00 pm
Tuesday, November 3, 2026
7:00 AM CST
Registration
7:00 AM
7:00 AM CST
Breakfast
7:00 - 8:00 am
8:00 AM CST
Module 1: Advanced Leadership Strategy
8:00 - 9:30 AM
SPEAKER:
Chief Customer Officer - TEXO
Chief Customer Officer - TEXO
Sarah Sinclair is Chief Customer Officer at TEXO, where she champions product transformation, leads strategic growth initiatives, and fosters strong customer relationships. With leadership experience spanning sales, revenue, customer success, and executive management roles, Sarah has built a reputation for aligning teams, driving execution, and helping organizations navigate growth and change.
Prior to joining the laundry industry, Sarah spent more than a decade in hospitality, specializing in customer satisfaction, employee engagement, and organizational growth. She is passionate about helping clients maximize ROI through personalized business solutions and has led teams recognized with numerous industry honors, including TRSA's Above and Beyond Service Award for five consecutive years.
November 3, 2026
8:00 - 9:30 AM
Guides participants through the transition from peer to supervisor by fostering a leadership mindset centered on accountability and ownership. Participants learn how to establish authority, maintain productive relationships, set clear expectations, and lead with confidence while creating a culture of accountability, trust, and performance.
SPEAKER:
Chief Customer Officer - TEXO
9:30 AM CST
Networking Break
9:30 - 9:45 AM
9:45 AM CST
Module 2: Emotional Intelligence in Leadership
9:45 - 11:45 AM
SPEAKER:
Managing Member - Compelling Sales LLC
Managing Member - Compelling Sales LLC
Andy Feldman is Managing Member of Compelling Sales LLC, where he helps organizations develop custom sales strategies, build repeatable sales processes, and accelerate revenue growth. He brings extensive experience in sales leadership, business development, and sales enablement, with a focus on helping small and mid-sized companies build scalable, high-performing sales organizations.
A graduate of the University of Pittsburgh, Andy has built his career around the belief that sales is a craft that requires continuous learning and refinement. He is passionate about helping leaders strengthen their teams, improve execution, and achieve sustainable growth through strategic planning, accountability, and customer-focused sales practices.
November 3, 2026
9:45 - 11:45 AM
Develops emotional intelligence skills that enhance leadership effectiveness in high-pressure environments. Participants strengthen self-awareness and self-regulation, learn to read team dynamics, leverage empathy to build trust and engagement and effectively manage stress and conflict to foster stronger relationships, collaboration, and team performance.
SPEAKER:
Managing Member - Compelling Sales LLC
11:45 AM CST
Lunch
11:45 AM - 12:30 PM
12:30 PM CST
Module 3: Advanced Delegation & Team Empowerment
12:30 - 2:00 PM
SPEAKER:
Consultant
Consultant
Chuck Rossmiller has 35 years of industry experience in commercial laundry and textiles. He retired from Medline in 2026 as the Sr. Director of National Field Sales for Medline’s Textile Division, and is based in Janesville, WI.
Chuck serves on the TRSA Hygienically Clean Healthcare Committee, the TRSA Healthcare Committee, and was previously on the Board of Directors and the Advisory Board of the Healthcare Laundry Accreditation Council (HLAC). He is actively engaged in education initiatives with ALM Linen and Laundry College, ALM Certified Linen and Laundry Management classes, and at the TRSA Production Management Institute (PMI).
November 3, 2026
12:30 - 2:00 PM
Deepens delegation skills by helping leaders build ownership, accountability, and independence within their teams. Participants learn how to use delegation as a development tool to grow employee capabilities, prepare future leaders, and create continuity during absences, resulting in stronger, more self-sufficient teams and sustained organizational performance.
SPEAKER:
Consultant
2:00 PM CST
Networking Break
2:00 - 2:15 PM
2:15 PM CST
Module 4: Strategic Communication & Influence
2:15 - 4:15 PM
SPEAKER:
Founder - All Good People Corp
Founder - All Good People Corp
Jim McPartlin is a coach, consultant, and author with more than 30 years of leadership experience in luxury hospitality and consulting. He has held executive roles with Kimpton Hotels, W Hotels Worldwide, André Balazs Properties, The Ian Schrager Company, and Forbes Travel Guide, where he served as Vice President of Leadership Development.
In 2021, Jim founded All Good People Corp., a leadership development firm focused on emotional intelligence, self-awareness, and authentic connection. A certified Enneagram teacher for more than 30 years, he is also the author of The Enneagram at Work (St. Martin's Press, 2021).
November 3, 2026
2:15 - 4:15 PM
Builds practical communication skills that help leaders deliver high-stakes messages with clarity and confidence. Participants learn to recognize the communication patterns that emerge under pressure, adapt their approach to different audiences, anticipate concerns, and tailor messages to the needs of decision-makers. Using the Enneagram as a practical framework, this interactive session helps leaders refine a real message they need to deliver, identify potential blind spots, and leave with strategies they can immediately apply in the workplace.
SPEAKER:
Founder - All Good People Corp
4:15 PM CST
Dinner
4:15 - 5:15 PM
Wednesday, November 4, 2026
7:00 AM CST
Breakfast
7:00 - 8:00 AM
8:00 AM CST
Module 5: Advanced Safety Leadership Part 1
8:00 - 9:15 AM
SPEAKER:
Quality Assurance and Compliance Officer - HandCraft Services
Quality Assurance and Compliance Officer - HandCraft Services
Carlos Iniguez is Quality Assurance & Compliance Officer at HandCraft Linen Services, where he leads quality systems and continuous improvement initiatives across the company's healthcare laundry operations. With more than 20 years at HandCraft, Carlos has held roles including Plant Manager, Quality Manager, and his current leadership position, building extensive expertise in production, operations, quality assurance, and compliance.
Carlos oversees quality control, sanitation, inventory management, vendor assurance, and regulatory compliance while working closely with operational teams to deliver high-quality, hygienically clean textiles safely and efficiently. His career has been dedicated to advancing operational excellence and continuous improvement throughout the healthcare laundry industry.
November 4, 2026
8:00 - 9:15 AM
Equips managers to lead safety proactively by fostering a culture of safety rather than relying solely on compliance. Participants learn how to influence safety behaviors, lead effective safety conversations, conduct near-miss reviews, and build shared accountability for workplace safety. The program emphasizes safety culture leadership and behavioral safety practices that drive engagement, reduce risk, and support continuous improvement.
SPEAKER:
Quality Assurance and Compliance Officer - HandCraft Services
9:15 AM CST
Networking Break
9:15 - 9:30 AM
9:30 AM CST
Module 5: Advanced Safety Leadership Part 2
9:30 - 10:30 AM
SPEAKER:
Quality Assurance and Compliance Officer - HandCraft Services
Quality Assurance and Compliance Officer - HandCraft Services
Carlos Iniguez is Quality Assurance & Compliance Officer at HandCraft Linen Services, where he leads quality systems and continuous improvement initiatives across the company's healthcare laundry operations. With more than 20 years at HandCraft, Carlos has held roles including Plant Manager, Quality Manager, and his current leadership position, building extensive expertise in production, operations, quality assurance, and compliance.
Carlos oversees quality control, sanitation, inventory management, vendor assurance, and regulatory compliance while working closely with operational teams to deliver high-quality, hygienically clean textiles safely and efficiently. His career has been dedicated to advancing operational excellence and continuous improvement throughout the healthcare laundry industry.
November 4, 2026
9:30 - 10:30 AM
Builds on the foundational concepts of Advanced Safety Leadership Part 1 by focusing on sustaining safety excellence through coaching, accountability, and continuous improvement. Participants learn how to address recurring safety challenges, strengthen employee ownership of safety outcomes, effectively manage difficult safety conversations, and use leading indicators to identify and mitigate risk before incidents occur. The program emphasizes developing safety champions, reinforcing positive safety behaviors, and embedding safety leadership practices that drive long-term cultural change, operational performance, and workforce engagement.
SPEAKER:
Quality Assurance and Compliance Officer - HandCraft Services
10:30 AM CST
Networking Break
10:30 - 10:45 AM
10:45 AM CST
Module 6: Advanced People Leadership
10:45 - 11:45 AM
SPEAKER:
Vice President - Tank Holding Corp.
Vice President - Tank Holding Corp.
J.R. Ryan is Division Vice President of Tank Holding Corp., where he leads the company’s contract manufacturing and material handling brands, including Meese, Maxi Movers, Duracast, and Dutchland Plastics. With more than 40 years of experience in textile services, consulting, and manufacturing, J.R. has progressed from management trainee to Plant Manager, General Manager, Vice President, President, and CEO. His career spans textile services, apparel manufacturing, management consulting, and plastics manufacturing across both privately held and private equity-owned businesses.
A graduate of Saint Francis University with a degree in Business Management, J.R. is a veteran PMI instructor and is widely recognized for his expertise in leadership, Lean Manufacturing, process improvement, and people development. He currently serves on TRSA’s PMI Task Force and is the former Chair of TRSA’s Education Committee. Earlier in his career, he also spent seven years coaching high school varsity boys basketball while simultaneously managing a textile services business.
November 4, 2026
10:45 - 11:45 AM
Focuses on transforming supervisors into effective people developers by strengthening coaching and performance development skills. Participants learn how to handle conflict and difficult employee situations, foster engagement, and implement retention strategies that support employee growth, strengthen team performance, and build a culture of long-term success.
SPEAKER:
Vice President - Tank Holding Corp.
11:45 AM CST
Lunch
11:45 AM - 12:30 PM
12:30 PM CST
Module 7: Incident Management & Safety Metrics
12:30 - 2:00 PM
SPEAKER:
Consultant - Safety Solutions for Healthcare
Consultant - Safety Solutions for Healthcare
Brian is a safety and risk management leader with more than 20 years of experience across multiple industries, including the linen and textile services sector. He has served as Vice President of Safety and Risk for Compass Group North America and Head of Safety for Sodexo North America, leading programs focused on injury reduction, compliance, and operational performance.
Guided by his mission “to protect people and business,” Brian developed the Pillars of Safety/Risk framework and has helped organizations strengthen safety culture while reducing risk exposure. He serves TRSA as an instructor and auditor and created the TRSA Safety and Health Certification Program. Brian is a recipient of the Risk & Insurance Teddy Roosevelt Award and a dual recipient of the 2023 TRSA Safety Excellence Award for his contributions to workplace safety and compliance.
November 4, 2026
12:30 - 2:00 PM
Provides practical knowledge of how safety decisions influence business outcomes, liability, and organizational performance. Participants learn the differences between first aid and OSHA-recordable incidents, the impact of workers’ compensation claims, the significance of EMR, TRIR, and loss runs, and documentation best practices. The program equips leaders to make informed safety decisions, ensure accurate reporting, reduce risk, and support a culture of accountability and compliance.
SPEAKER:
Consultant - Safety Solutions for Healthcare
2:00 PM CST
Networking Break
2:00 - 2:15 PM
2:15 PM CST
Module 8: Future Leader Identification & Development
2:15 - 4:15 PM
SPEAKERS:
Consultant
Consultant
Al Ertz is a senior operations executive with more than 30 years of leadership experience in industrial laundry operations, manufacturing, and organizational development. Most recently, he served as Vice President of Production for Aramark Uniform Services, where he led production strategy, process improvement, capital planning, and operational integration across a network of industrial laundry facilities throughout North America.
Known for his people-focused approach to leadership, Al has built a career centered on operational excellence, quality systems, strategic planning, and continuous improvement. In addition to his industry leadership experience, he serves as a TRSA auditor, helping textile service providers evaluate operational performance and implement best practices that support safety, quality, and long-term success.
President and Managing Partner - CLLean Facility Management Services
President and Managing Partner - CLLean Facility Management Services
Greg Cox is an operations and business leader with extensive experience across manufacturing, logistics, textile services, and facility management organizations. Throughout his career, he has held executive leadership roles spanning sales, marketing, operations, and general management, helping companies drive growth, improve performance, and build high-performing teams. He currently serves as President and Managing Partner of CLLean Facility Management Services and is recognized for his expertise in operational excellence and strategic business development.
Known for his focus on people development and continuous improvement, Greg has successfully led organizations through growth, transformation, and operational change. In addition to his industry leadership experience, he serves as a TRSA auditor, helping companies strengthen quality systems, operational performance, and best practices across the textile services industry.
November 4, 2026
2:15 - 4:15 PM
Teaches leaders how to identify, assess, and develop future leadership talent while building a sustainable leadership pipeline. Participants learn to recognize leadership potential, understand the risks of promoting high performers without adequate leadership readiness, and evaluate external versus internal hiring strategies to make effective talent and succession planning decisions.
SPEAKERS:
Consultant
President and Managing Partner - CLLean Facility Management Services
