As the first service van departed from the JENSEN USA factory in Panama City, FL, recently, it was not only on its way to fulfill a service call – it also fulfills JENSEN’s latest commitment to elevate the company’s service by introducing a stronger regional presence within key parts of North America, according to a news release.
“The goal is to bring us even closer to our customers,” said Tony Biela, the president of JENSEN USA. “We have launched a new spare parts website and phone app, making spare parts easier to purchase. We stock over 4,700 spare parts locally, for the shortest possible delivery times. And now, we have several new regional service engineers along with a new fleet of service vehicles. At JENSEN USA, service excellence is as much a part of our commitment to customers as our equipment performance.”
Emblazoned on each van is the phrase “Equipment performance meets service excellence.” Greater accessibility is becoming more and more important to customers. “Having a regional service technician allows us to respond more quickly to customer needs – plus it gives our customers more flexibility when scheduling regular maintenance packages,” said Tommy Kallgren, VP of spares and service. “In some regions, it is possible to schedule shorter yet more frequent preventative maintenance visits.”
The van’s inaugural trip was to Central Florida, after which it will continue to drive around the southeast region making service calls. By the end of the year, JENSEN plans to operate at least five such regional service vans, with plans for future expansion in 2025. Each van will specialize in the customers of a specific region.
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