TRSA is excited to announce two unique customer panels as part of its upcoming 7th Annual Marketing, Sales & Service Summit and the 13th Annual Healthcare Conference being held back to back at the Westin Buckhead Atlanta in November. These panels comprise end-user customers, offering valuable insights and fostering deeper understanding between service providers and their clients.

Marketing, Sales & Service Summit – Nov. 12

On Tuesday, Nov. 12, attendees at the Summit will have the opportunity to engage with some of Atlanta’s premier food-and-beverage, healthcare and industrial/uniform customers. This panel discussion will delve into the communication preferences of these industries, highlighting the decision drivers for customers when evaluating textile contractors in the linen, uniform and facility services sectors.

Participants will gain a deeper understanding of customer expectations and learn the essentials of providing stellar service. The discussion, facilitated by Ray Shabandarian, director of service consulting at Performance Matters, will explore the foundations of strong customer-service provider relationships, common challenges and strategies for overcoming them.

Panelists:

  • Paula Owens, director of purchasing: distribution and sustainability, Ted’s Montana Grill
  • Monica Hollo, national director of linen and laundry, Prime Healthcare
  • Kevin Hensley, director of purchasing, Sonic Automotive

Annual Healthcare Conference – Nov. 13

The following day at the 13th Annual Healthcare Conference, Monica Hollo will return to the stage, joined by Sharon Clark, purchasing project manager for Northside Hospital Cancer Institute. This panel discussion will focus on the experiences of healthcare professionals in a post-COVID environment, addressing pressing issues such as supply-chain disruptions, telehealth and digital health technology, as well as staffing shortages.

Moderated by Liz Remillong, vice president of strategic alliance at CORE Linen Services, this discussion will provide valuable insights into the challenges and solutions faced by the healthcare sector.

Panelists:

  • Sharon Clark, CPhT, BSBM, purchasing project manager, Northside Hospital Cancer Institute
  • Monica Hollo, national director of linen and laundry, Prime Healthcare

These panels are a must attend for anyone looking to enhance their understanding of customer needs and improve service delivery in their respective fields.

Register for TRSA’s 13th Annual Healthcare Conference and 7th Annual Marketing, Sales and Service Summit. A 10% discount is available for attendees that register for both by submitting the Healthcare Conference registration form and Marketing, Sales & Service Summit registration form and returning to us.

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