This Connections is free and open to single-plant operators.
Performance Measurement as a Foundation for Independent Operator Growth
This roundtable discussion for single-plant, independently owned linen, uniform and facility services companies will help participants move beyond simply tracking results to truly understanding what drives performance and profitability. Discover how to better invest your time, act on performance insights, and connect daily operations to profitability—all while learning alongside peers facing similar business challenges.
This virtual event is designed specifically for independent operators ready to shift from focusing on outcomes to understanding the “how” and “why” behind those results to sharpen decision-making and accelerate sustainable growth.
Pre-session polling of event registrants will tailor the discussion to attendees’ real-world challenges.
You’ll Gain:
- Opportunities to connect with fellow independent operators
- Clear, foundational KPI knowledge
- Practical strategies to track metrics that matter
- Insight into turning data into smarter business decisions
- Insight into how TRSA resources can support long-term success
This event is part of TRSA’s new Independent Operator Network (ION) initiative designed to strengthen education, information-sharing and peer collaboration for single-plant, independent linen, uniform and facility services companies. Both TRSA members and non-members are invited to participate.
When you register, you will receive a Zoom link for your calendar and agenda updates. Connections are not recorded.
Speakers
Mark Carter
Mark Carter is the former President and CEO of Up To Date Laundry, a leading provider of commercial laundry and linen services. Under his leadership, Up To Date Laundry has grown into one of the largest healthcare laundries on the East Coast through strategic growth, operational excellence, and industry innovation. He previously worked at G&K Services as a General Manager for the Mid-Atlantic Region.
Matthew Callope, Vice President of Operations, Performance Matters
Matthew Callope is Vice President of Operations at Performance Matters Consulting and brings deep operations leadership experience in the textile rental industry. He began his career at Huebsch Services in Route Sales and Service, progressing into Service Team leadership and ultimately General Manager. During his tenure, Matthew helped drive revenue growth of more than 100% over eight years, led equipment and technology improvement initiatives, and guided a successful ERP software implementation.
Matthew is passionate about service excellence and building effective teams. He helps organizations unlock performance by creating clear alignment to a shared vision and translating it into consistent execution. He is especially focused on developing leadership depth beyond titles and fostering cultures of continuous improvement.
Chris Moore
Chris Moore is the former President and Chief Strategy Officer at Wildman Uniform & Linen and has built a career in business leadership, with experience spanning multiple industries including manufacturing, healthcare, and supply chain management.
Steve Royals, President, Performance Matters Consulting
With over 28 years of experience, Steve is a proven catalyst for business transformation, specializing in strategy, leadership, analytics and financial planning. He brings a strong track record in sales performance, market development and customer relationship growth.
Steve’s approach centers on a clear philosophy: consistent results come from doing the right things, the right way, every time. Backed by hands-on leadership experience, he combines adaptability with deep operational insight.
A skilled communicator and negotiator, he excels in C-level engagement and developing impactful training, making him a trusted leader committed to driving measurable success.
Sponsorship Options
Virtual Code of Conduct
TRSA is committed to providing a safe, productive, and welcoming environment for all meeting participants and TRSA staff. Please review and abide by this Virtual Meetings Code of Conduct.
Cancellation Policy
AI Notetaker Policy for Virtual Events
