With 85 titles listed, this recommended reading list has something for every professional in the industry, from individuals who represent the company outside the walls of corporate operations to those largely responsible only for communicating within them.
This reading list is arranged in alphabetical order by title.
136 Effective Presentation Tips
Tony Jeary and David Cottrell
Raving fans? Or Bored to death? Which will be the outcome of the next presentation in your organization? This powerful new handbook provides 136 practical, easy to use tips to make every presentation a success.
180 Ways to Walk the Motivation Talk
John Baldoni and Eric Harvey
It’s one of the most important yet underutilized factors affecting business today. And, fact is, your very success hinges on the ability of leaders throughout your organization to make it happen. It’s called MOTIVATION … and it’s what this handbook is all about.
This quick-reference handbook provides leaders at all levels with insights, strategies, and “how-to” techniques they can use immediately to “light a fire” under others … and themselves.
180 Ways To Walk The Motivation Talk is a practical, cost-effective guide for energizing your entire organization to achieve higher levels of collaboration, commitment, and productivity.
180 Ways to Walk the Recognition Talk
Recognizing the efforts and achievements of employees at all levels is critical to organizational success! Yet most people quickly run short of ideas on how to recognize others. And far too often, recognition is seen as a “top-down” responsibility of managers alone. As a result, acknowledging and reinforcing good performance doesn’t happen as often as it could or should. This handbook will help you change that!
The proven techniques and practical strategies found in these pages will get EVERYONE in your organization walking the recognition talk. It will help you encourage positive, productive performance and build a “magnetic” culture that attracts and retains the best and brightest people.
A Carrot A Day: A Daily Dose of Recognition for Your Employees
Adrian Gostick and Chester Elton
Great managers praise effort and reward results. It’s true, and nobody knows it better than the best-selling authors of Managing with Carrots and The 24-Carrot Manager, Adrian Gostick and Chester Elton. Now from these award-winning authors comes a one-a-day manager’s handbook on motivating employees through praise and recognition. A Carrot A Day can keep you away from recognition pitfalls and help you develop employees who are more focused, more committed, and more engaged in your noble cause. Read just one a day and you will become a better leaders – a manager who is able to tap the power of recognition to build a stronger workplace where employees focus on company goals, spot new opportunities faster, and have longer employment life spans (translation: lower turnover).
A Complaint Is a Gift: Using Customer Feedback As a Strategic Tool
Janelle Barlow and Claus Moller
A customer complaint is the most valuable source of feedback you can receive to improve your business. This new and improved second edition guides you through responding to complaints, taking advantage of when complaints become personal, and how you, too, can complain constructively and effectively.
Awaken the Giant Within : How to Take Immediate Control of Your Mental, Emotional, Physical and Financial Destiny!
Wake up and take control of your life! From the bestselling author of Inner Strength, Unlimited Power, and MONEY Master the Game, Anthony Robbins, the nation’s leader in the science of peak performance, shows you his most effective strategies and techniques for mastering your emotions, your body, your relationships, your finances, and your life.
The acknowledged expert in the psychology of change, Anthony Robbins provides a step-by-step program teaching the fundamental lessons of self-mastery that will enable you to discover your true purpose, take control of your life, and harness the forces that shape your destiny.
Be a People Person: Effective Leadership Through Effective Relationships
In Be a People Person, America’s leadership expert John Maxwell helps you
- Discover and develop the qualities of an effective “people person.”
- Improve your relationships in every area of life.
- Understand and help difficult people.
- Overcome differences and personality traits that can cause friction.
- Inspire others to excellence and success.
Becoming the Obvious Choice
Bryan Dodge and David Cottrell
Becoming the Obvious Choice is a guide to prepare you for your next career opportunity. By following the suggestions detailed in the book, when the right opportunity comes along it will be crystal clear that you are the obvious choice for the position.
Business As Unusual: The Handbook for Leading and Managing Organizational Change
Price Pritchett and Ron Pound
A “quick impact” manual for executives, middle managers, and supervisors, with 27 guidelines for successfully managing change.
Discover how to become a change agent, protect profits, build corporate momentum, and improve productivity, while avoiding the common organizational traps during times of change and transition.
Coaching for Improved Work Performance, Revised Edition
Ferdinand F. Fournies
Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s classic management coaching “bible” shows you proven ways to get workers to perform at the highest level while eliminating the self-destructive kinds of behaviors that have become increasingly prevalent in recent years.
Death by Meeting
In his latest page-turning work of business fiction, best-selling author Patrick Lencioni provides readers with another powerful and thought-provoking book, this one centered around a cure for the most painful yet underestimated problem of modern business: bad meetings. And what he suggests is both simple and revolutionary.
Emotional Intelligence 2.0
Travis Bradberry and Jean Greaves
In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack.
By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing what EQ is and knowing how to use it to improve your life are two very different things.
Emotional Intelligence 2.0 delivers a step-by-step program for increasing your EQ via four, core EQ skills that enable you to achieve your fullest potential:
- Social Awareness
- Relationship Management
Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ.
Ethics 4 Everyone
Eric Harvey and Scott Airitam
The title says it all!
Read the papers … watch the evening news. There are some serious ethics problems out there, and it’s imperative that you don’t get caught up in them.
Reputations are at stake, success is at stake, jobs are at stake. And you must protect yourself by making sure that integrity-based business practices become your way of life. That involves everyone in your organization, and thats what this timely handbook is all about!
Ethics4Everyone is a unique and powerful resource for employees at ALL levels. It provides practical information to guide individual actions, decisions, and daily behaviors. And it will help your entire workforce understand that, when it comes to business ethics, everyone is responsible … everything counts!
Execution: The Discipline of Getting Things Done
Larry Bossidy and Ram Charan
The book that shows how to get the job done and deliver results . . . whether you’re running an entire company or in your first management job.
Failure Is Not an Option: 6 Principles That Advance Student Achievement in Highly Effective Schools
Alan M. Blankstein
School improvement that lasts: find out how with this masterful guide!
New case studies and field-tested tools and techniques uncover indispensible insights in the powerful third edition of this bestseller. Discover why more than 350,000 educators have used this book to create schools that sustain success for every student. Build high-performing leadership teams across schools and districts through:
- Engagement strategies and capacity-building questions to help staff and students target meaningful goals
- New real-world examples to help stakeholders maintain collaborative cultures in the face of new teacher evaluations and merit pay, RTI and Common Core mandates, and diverse settings
- New tools, forms, and video segments on a companion website
First, Break All the Rules: What the World’s Greatest Managers Do Differently
Marcus Buckingham and Curt Hoffman
Gallup presents the remarkable findings of its revolutionary study of more than 80,000 managers in First, Break All the Rules, revealing what the world’s greatest managers do differently. With vital performance and career lessons and ideas for how to apply them, it is a must-read for managers at every level.
Flawless Consulting: A Guide to Getting Your Expertise Used
This Third Edition to Peter Block’s Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.
Getting to Yes: Negotiating Agreement Without Giving In
Roger Fisher and William L. Ury
Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.
Gung Ho! Turn on the People in Any Organization
Kenneth Blanchard and Sheldon Bowles
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today’s ultra-competitive business world.
How Full Is Your Bucket?
Tom Rath & Don Clifton
How did you feel after your last interaction with another person?
Did that person — your spouse, best friend, coworker, or even a stranger — “fill your bucket” by making you feel more positive? Or did that person “dip from your bucket,” leaving you more negative than before?
The #1 New York Times and #1 BusinessWeek bestseller, How Full Is Your Bucket? reveals how even the briefest interactions affect your relationships, productivity, health, and longevity. Organized around a simple metaphor of a dipper and a bucket, and grounded in 50 years of research, this book will show you how to greatly increase the positive moments in your work and your life — while reducing the negative.
Filled with discoveries, powerful strategies, and engaging stories, How Full Is Your Bucket? is sure to inspire lasting changes and has all the makings of a timeless classic.
How to Win Friends and Influence People
You can go after the job you want—and get it!
You can take the job you have—and improve it!
You can take any situation—and make it work for you!
Dale Carnegie’s rock-solid, time-tested advice has carried countless people up the ladder of success in their business and personal lives. One of the most groundbreaking and timeless bestsellers of all time, How to Win Friends & Influence People will teach you:
- Six ways to make people like you
- Twelve ways to win people to your way of thinking
- Nine ways to change people without arousing resentment
And much more! Achieve your maximum potential—a must-read for the twenty-first century with more than 15 million copies sold!
It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy
Read this million-copy bestseller for leadership insights about top-down change to improve productivity in your business starting with the most important person: You.
When Captain Abrashoff took over as commander of USS Benfold, it was like a business that had all the latest technology but only some of the productivity. Knowing that responsibility for improving performance rested with him, he realized he had to improve his own leadership skills before he could improve his ship. Within months, he created a crew of confident and inspired problem-solvers eager to take the initiative and responsibility for their actions. The slogan on board became “It’s your ship,” and Benfold was soon recognized far and wide as a model of naval efficiency. How did Abrashoff do it? Against the backdrop of today’s United States Navy, Abrashoff shares his secrets of successful management including:
- See the ship through the eyes of the crew: By soliciting a sailor’s suggestions, Abrashoff drastically reduced tedious chores that provided little additional value.
- Communicate, communicate, communicate: The more Abrashoff communicated the plan, the better the crew’s performance. His crew eventually started calling him “Megaphone Mike,” since they heard from him so often.
- Create discipline by focusing on purpose: Discipline skyrocketed when Abrashoff’s crew believed that what they were doing was important.
- Listen aggressively: After learning that many sailors wanted to use the GI Bill, Abrashoff brought a test official aboard the ship-and held the SATs forty miles off the Iraqi coast.
From achieving amazing cost savings to winning the highest gunnery score in the Pacific Fleet, Captain Abrashoff’s extraordinary campaign sent shock waves through the U.S. Navy. It can help you change the course of your ship, no matter where your business battles are fought.
Jack: Straight from the Gut
Jack Welch and John A. Byrne
They called him Neutron Jack. They called him the world’s toughest boss. And then Fortune called him “The Manager of the Century.” In his twenty-year career at the helm of General Electric, Jack Welch defied conventional wisdom and turned an aging behemoth of a corporation into a lean, mean engine of growth and corporate innovation. In this remarkable autobiography-a classic business book and runaway New York Times bestseller now updated with a new afterword by the author-Jack Welch takes us on the rough-and-tumble ride that has been his remarkable life. From his working-class childhood to his early days in G.E. Plastics to his life at the top of the world’s most successful company, Welch tells his intensely personal story with his well-known fire and candor. And although it chronicles billion-dollar deals and high-stakes corporate standoffs, Jack is ultimately a story about people-from a man who based his career on demanding only the best from others and from himself.
Judgment: How Winning Leaders Make Great Calls
Whether we’re talking about United States presidents, CEOs, Major League coaches, or wartime generals, leaders are remembered for their best and worst judgment calls. In the face of ambiguity, uncertainty, and conflicting demands, the quality of a leader’s judgment determines the fate of the entire organization. That’s why judgment is the essence of leadership.
Yet despite its importance, judgment has always been a fairly murky concept. The leadership literature has been conspicuously quiet on what, exactly, defines it. Does judgment differ from common sense or gut instinct? Is it a product of luck? Of smarts? Or is there a process for making consistently good calls?
Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Leadership
Kenneth Blanchard and Patricia Zigarmi
This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II.
From Leadership and the One Minute Manager® you’ll learn why tailoring management styles to individual employees is so important; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person.
By consistently using Situational Leadership® II’s proven model and powerful techniques, leaders can develop and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff—and the best bottom line for any business.
Leadership in Balance: New Habits of the Mind
John F. Kucia and Linda S. Gravett
Leadership in Balance provides readers with a deeper understanding of the art, practice, and discipline of purpose-driven collaboration, and teaches them how new leadership habits of the mind will positively impact an organization’s learning, growth, and change.
Leadership Is an Art
In what has become a bible for the business world, the successful former CEO of Herman Miller, Inc., explores how executives and managers can learn the leadership skills that build a better, more profitable organization.
Leadership Is an Art has long been a must-read not only within the business community but also in professions ranging from academia to medical practices, to the political arena. First published in 1989, the book has sold more than 800,000 copies in hardcover and paperback. This revised edition brings Max De Pree’s timeless words and practical philosophy to a new generation of readers.
The international bestseller—now with a new preface by author John Kotter.
Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership.
From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession—we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface, this refreshed edition of the global bestseller Leading Change is more relevant than ever.
Leading People: The Eight Proven Principles for Success in Business
Robert H. Rosen and Paul B. Brown
Argues that the key to a business’s success lies in the competence, creativity, and commitment of its people, presenting eight important principles of business leadership and profiles of thirty-six extraordinary corporate leaders.
Lean In: Women, Work, and the Will to Lead
In Lean In, Sheryl Sandberg reignited the conversation around women in the workplace.
Sandberg is chief operating officer of Facebook and coauthor of Option B with Adam Grant. In 2010, she gave an electrifying TED talk in which she described how women unintentionally hold themselves back in their careers. Her talk, which has been viewed more than six million times, encouraged women to “sit at the table,” seek challenges, take risks, and pursue their goals with gusto.
Lean In continues that conversation, combining personal anecdotes, hard data, and compelling research to change the conversation from what women can’t do to what they can. Sandberg provides practical advice on negotiation techniques, mentorship, and building a satisfying career. She describes specific steps women can take to combine professional achievement with personal fulfillment, and demonstrates how men can benefit by supporting women both in the workplace and at home.
Written with humor and wisdom, Lean In is a revelatory, inspiring call to action and a blueprint for individual growth that will empower women around the world to achieve their full potential.
Listen Up, Leader
It’s a fact! Leadership is the single most important organizational factor separating the winners and the “also rans?” It’s the key to your business success. And who better to identify what makes a good leader than the people being led. That’s what this handbook is all about!
Unique in both content and format, Listen UP, Leader! provides powerful insights into what employees want and need from their managers, supervisors, and team leaders. It pinpoints the behaviors and attributes necessary to be the kind of leader that employees will follow … to new levels of performance
Loyalty Rules! How Leaders Build Lasting Relationships
Frederick F. Reichheld
In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today’s volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that less than half of today’s employees believe their company deserves their loyalty. Reichheld’s 1996 international bestseller, The Loyalty Effect, set out his theory and convincingly established the link between loyalty and bottom-line profits. In Loyalty Rules!, he moves from theory to practice, using vivid stories from many of today’s most successful companies to illustrate how superior leaders create networks of mutually beneficial, trust-inspiring partnerships between customers, employees, suppliers, and investors. Reichheld’s research demonstrates that effective leaders build relationships upon six bedrock principles of loyalty: Play to win/win: profiting at the expense of partners is a short cut to a dead end; Be picky: membership is a privilege; Keep it simple: complexity is the enemy of speed and flexibility; Reward the right results: worthy partners deserve worthy goals; Listen hard and talk straight: long-term relationships require honest, two-way communication and learning; and Preach what you practice: actions often speak louder than words but together, they are unbeatable.
Onward: How Starbucks Fought for Its Life without Losing Its Soul
In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company’s comeback and continued success.
In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity.
Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz’s central leadership philosophy: It’s not about winning, it’s about the right way to win.
Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.
Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions
John Kotter and Holger Rathgeber
Our Iceberg Is Melting is a simple story about doing well under the stress and uncertainty of rapid change. Based on the award-winning work of Harvard Business School’s John Kotter, it can help you and your colleagues thrive during tough times.
On an iceberg near the coast of Antarctica, group of beautiful emperor penguins live as they have for many years. Then one curious bird discovers a potentially devastating problem threatening their home—and almost no one listens to him.
The characters in the story—Fred, Alice, Louis, Buddy, the Professor, and NoNo—are like people you probably recognize in your own organization, including yourself. Their tale is one of resistance to change and heroic action, seemingly intractable obstacles and clever tactics for dealing with those obstacles. The penguins offer an inspiring model as we all struggle to adapt to new circumstances.
Our Iceberg Is Melting is based on John Kotter’s pioneering research into the eight steps that can produce needed change in any sort of group. After finishing the story, you’ll have a powerful framework for influencing your own team, no matter how big or small.
Practical Time Management: How to Make the Most of Your Most Perishable Resource
Marion E. Haynes
This book provides a more extensive treatment of time management than Marion Haynes’ best-seller Personal Time Management. Considerable attention is paid to planning, delegating, and analyzing time utilization, both on the job and at home. A series of behavioral objectives are also included.
Pulling Together: The Power of Teamwork
Motivational book on building and leading high performance teams. Describes the 17 principles of teamwork and how to apply them effectively.
QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
John G. Miller
QBQ! The Question Behind the Question, already a phenomenon in its self-published edition, addresses the most important issue in business and society today: personal accountability.
The lack of personal accountability has resulted in an epidemic of blame, complaining, and procrastination. No organization-or individual-can achieve goals, compete in the marketplace, fulfill a vision, or develop people and teams without personal accountability.
The solution involves an entirely new approach. We can no longer ask, “Who dropped the ball?” “Why can’t they do their work properly?” or “Why do we have to go through all these changes?” Instead, every individual has to ask the question behind the question: “How can I improve this situation?” “What can I contribute?” or “How can I make a difference?”
Succinct, insightful, and practical, QBQ! The Question Behind the Question provides a method for putting personal accountability into daily action, which can bring astonishing results: problems get solved, barriers come down, service improves, teamwork grows, and people adapt to change.
Reagan on Leadership: Executive Lessons from the Great Communicator
James M. Strock and Tom Peters
Ronald Reagan was elected to the presidency to lead a dispirited nation that had lost its way. How he reversed America’s decline–and, in the process, changed the course of history–is an inspiration to leaders everywhere. This remarkable book, updated for the 21st century, with a new foreword by Tom Peters, gives you the keys to the leadership practices of one of the most consequential leaders of our time. ‘Reagan on Leadership’ equips you to achieve your highest level of service–and leadership–in your own work and life.
Reality Based Leadership
Recent polls show that 71% of workers think about quitting their jobs every day. That number would be shocking-if people actually were quitting. Worse, they go to work, punching time clocks and collecting pay checks, while completely checked out emotionally. In Reality-Based Leadership, expert Fast Company blogger Cy Wakeman reveals how to be the kind of leader who changes the way people think about and perceive their circumstances-one who deals with the facts, clarifies roles, gives clear and direct feedback, and insists that everyone do the same-without drama or defensiveness. Filled with dynamic examples, innovative tools, and diagnostic tests, this book shows you how to become a Reality-Based Leader, revealing how to:
- Uncover destructive thought patterns with yourself and others
- Diffuse drama and lead the person in front of you
- Stop managing and start leading, empowering others to focus on facts and think for themselves
Equipped with a facts-based, confident approach, you will free yourself from the frustrations you face at work and transform yourself into a Reality-Based Leader, with the ability to liberate and inspire others.
Dave Ulrich, Jack Zenger and Norm Smallwood
A landmark book, Results-Based Leadership challenges the conventional wisdom surrounding leadership. Authors Ulrich, Zenger, and Smallwood–world-renowned experts in human resources and training–argue that it is not enough to gauge leaders by personal traits such as character, style, and values. Rather, effective leaders know how to connect these leadership attributes with results. Results-Based Leadership shows executives how to deliver results in four specific areas: results for employees, for the organization, for its customers, and for its investors. The authors provide action-oriented guidelines that readers can follow to develop and hone their own results-based leadership skills. By shifting our focus to the connection between the attributes and the results of leadership, this perceptive new guide fundamentally improves our understanding of effective leadership. Results-Based Leadership brings a refreshing clarity and directness to the leadership discussion, providing a hands-on program to help executives succeed with their leadership challenges.
SCORE for Life: The Secret Formula for Thinking Like a Champion
Have you ever choked during a performance?
Have you ever been told how much talent you have, yet you’re not reaching it?
Are you self-conscious or doubtful during performances?
Does your level of concentration fluctuate wildly?
Do you feel overwhelmed at times?
We all dream of overcoming our challenges. We dream of the perfect job, achieving new wealth, of living the life we choose in harmony with the people we love. For many of us, the dream stops there. We wonder what leads some extraordinary people to confront and exceed their goals and compete at the highest level, while others run in place, distracted by fears and a sense of intimidation. We seek the insights that will liberate us from anxiety and self-doubt. In this book, Jim Fannin shares a collection of ideas and daily exercises that transform everyday performers into true champions.
Six Thinking Hats
Used successfully by thousands of business managers, educators, and government leaders around the world, Six Thinking Hats offers a practical and uniquely positive approach to making decisions and exploring new ideas.
Start Right…Stay Right
Every employee’s straight-talk guide to personal responsibility and job success. Perfect for employees at every business level, from seasoned co-workers to new staff editions.
Strengths Based Leadership
Tom Rath and Barry Conchie
In Strengths Based Leadership, #1 New York Times bestselling author Tom Rath and renowned leadership consultant Barry Conchie reveal the results of this research. Based on their discoveries, the book identifies three keys to being a more effective leader: knowing your strengths and investing in others’ strengths, getting people with the right strengths on your team, and understanding and meeting the four basic needs of those who look to you for leadership.
As you read Strengths Based Leadership, you’ll hear firsthand accounts from some of the most successful organizational leaders in recent history, from the founder of Teach For America to the president of The Ritz-Carlton, as they discuss how their unique strengths have driven their success. Filled with novel research and actionable ideas, Strengths Based Leadership will give you a new road map for leading people toward a better future.
Telephone and Time Management: Making It a Tool and Not a Tyrant
Improve your work day by learning to control your time on the telephone. This friendly, easy-to-use book helps you identify telephone time stresses, communicate a message more effectively, and get more done.
The 24-Carrot Manager
Adrian Gostick and Chester Elton
In this companion volume to their successful Managing With Carrots, Adrian Gostick and Chester Elton present a remarkable story of how a great leader can unleash human potential–creating success in even the worst economy. Providing strategies and solutions for the managers of today, this book offers answers for improving employee commitment and profitability by strategically acknowledging employee effort. How is it done? The deceptively simply answer: with carrots. Plentiful examples show how to choose the right reward for each employee, how to time the giving of a reward to motivate performance, how to effectively present rewards, when to give praise in private and when to make it a public celebration, and how to motivate employees to work harder and work smarter with the company’s goals in mind.
The 4 Disciplines of Execution
Chris McChesney, Sean Covey and Jim Huling
The 4 Disciplines of Execution (4DX) is a simple, repeatable, and proven formula for executing your most important strategic priorities in the midst of the whirlwind. By following the 4 Disciplines—Focus on the Wildly Important; Act on Lead Measures; Keep a Compelling Scoreboard; Create a Cadence of Accountability—leaders can produce breakthrough results, even when executing the strategy requires a significant change in behavior from their teams.
4DX is not theory. It is a proven set of practices that have been tested and refined by hundreds of organizations and thousands of teams over many years. When a company or an individual adheres to these disciplines, they achieve superb results, regardless of the goal. 4DX represents a new way to think and work that is essential to thriving in today’s competitive climate. The 4 Disciplines of Execution is one book that no business leader can afford to miss.
The 5 Dysfunctions of a Team: A Leadership Fable
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.
The 7 Habits of Highly Effective People
Stephen R. Covey
In The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, service, and human dignity–principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.
The Art of Innovation
Tom Kelley and Jonathan Littman
IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid’s I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.
There isn’t a business in America that doesn’t want to be more creative in its thinking, products, and processes. At many companies, being first with a concept and first to market are critical just to survive. In The Art of Innovation, Tom Kelley, general manager of the Silicon Valley based design firm IDEO, takes readers behind the scenes of this wildly imaginative and energized company to reveal the strategies and secrets it uses to turn out hit after hit.
The Carrot Principle
Adrian Gostick and Chester Elton
Stick Management is out. Carrot management is in! The Carrot Principle offers proven strategies to help recognize and motivate your valued employees.
Since its original publication in 2007, the New York Times bestseller The Carrot Principle has received rave reviews in The Wall Street Journal, Fortune, and The New York Times, and has helped a host of managers to energize their teams, and companies to dramatically boost their business results. The book was even adopted by the prestigious FranklinCovey International training and consulting group for its leadership training. This updated edition couldn’t come at a better time, as the economic downturn requires us all to come up with creative and cost-effective ways to stimulate growth and productivity.
The Emotional Intelligence Quick Book
Travis Bradberry and Jean Greaves
In today’s fast-paced world of competitive workplaces and chaotic personal lives, each of us is searching for effective tools that can make our schedules, behaviors, and relationships more manageable. The Emotional Intelligence Quickbook shows us how understanding and utilizing emotional intelligence can be the key to exceeding our goals and achieving our fullest potential.
Authors Bradberry and Greaves use their years of experience as emotional intelligence researchers, consultants, and speakers to revitalize our current understanding of emotional intelligence. They have combined their latest research on emotional intelligence with a quick, easy-to-use format and cut-to-the-chase information to demonstrate how this other kind of “smart” helps us to decrease our stress, increase our productivity, understand our emotions as they happen, and interact positively with those around us.
The Employee Handbook for Organizational Change
Price Pritchett and Ron Pound
The Employee Handbook for Organizational Change teaches employees the differences between myth and reality during times of rapid change. It provides practical tips to help employees take personal control, face problems with a constructive attitude, and find the positive opportunities which exist in this unstable environment.
The handbook delivers guidance on:
- Surviving in the age of instability
- Overcoming resistance to change
- Becoming a change agent
The First 90 Days: Critical Success Strategies for New Leaders at All Levels
Fully a quarter of all managers in major corporations enter new leadership roles each year. Whether their assignments involve leading a work group or taking over a company as CEO, they face very similar challenges–and risks–in those critical first months on the job. How new leaders manage their transitions can make all the difference between success and failure.
In this hands-on guide, Michael Watkins, a noted expert on leadership transitions, offers proven strategies for moving successfully into a new role at any point in one’s career. Concise and practical, The First 90 Days walks managers through every aspect of the transition, from mental preparation to forging the right alliances to securing critical early wins. Through vivid examples of success and failure at all levels, Watkins identifies the most common pitfalls new leaders encounter and provides tools and strategies for how to avoid them.
The Four Obsessions of an Extraordinary Executive
Patrick M. Lencioni
In this stunning follow-up to his best-selling book, The Five Temptations of a CEO, Patrick Lencioni offers up another leadership fable that’s every bit as compelling and illuminating as its predecessor. This time, Lencioni’s focus is on a leader’s crucial role in building a healthy organization–an often overlooked but essential element of business life that is the linchpin of sustained success. Readers are treated to a story of corporate intrigue as the frustrated head of one consulting firm faces a leadership challenge so great that it threatens to topple his company, his career, and everything he holds true about leadership itself. In the story’s telling, Lencioni helps his readers understand the disarming simplicity and power of creating organizational health, and reveals four key disciplines that they can follow to achieve it.
The Fred Factor
Mark Sanborn and John C. Maxwell
In his powerful new book The Fred Factor, motivational speaker Mark Sanborn recounts the true story of Fred, the mail carrier who passionately loves his job and who genuinely cares about the people he serves. Because of that, he is constantly going the extra mile handling the mail – and sometimes watching over the houses – of the people on his route, treating everyone he meets as a friend. Where others might see delivering mail as monotonous drudgery, Fred sees an opportunity to make a difference in the lives of those he serves.
The HR Scorecard: Linking People, Strategy, and Performance
Dave Ulrich and Mark A. Huselid
Three experts in Human Resources introduce a measurement system that convincingly showcases how HR impacts business performance. Drawing from the authors’ ongoing study of nearly 3,000 firms, this book describes a seven-step process for embedding HR systems within the firm’s overall strategy–what the authors describe as an HR Scorecard–and measuring its activities in terms that line managers and CEOs will find compelling. Analyzing how each element of the HR system can be designed to enhance firm performance and maximize the overall quality of human capital, this important book heralds the emergence of HR as a strategic powerhouse in today’s organizations.
The Leadership Challenge
James Kouzes and Barry Posner
For more than 25 years, The Leadership Challenge has been the most trusted source on becoming a better leader, selling more than 2 million copies in over 20 languages since its first publication. Based on Kouzes and Posner’s extensive research, this all-new edition casts their enduring work in context for today’s world, proving how leadership is a relationship that must be nurtured, and most importantly, that it can be learned.
- Features over 100 all-new case studies and examples, which show The Five Practices of Exemplary Leadership in action around the world
- Focuses on the toughest organizational challenges leaders face today
- Addresses changes in how people work and what people want from their work
An indispensable resource for leaders at all levels, this anniversary edition is a landmark update and must-read.
The Likeability Factor
You can win life’s popularity contests
The choices other people make about you determine your health, wealth, and happiness. And decades of research prove that people choose who they like. They vote for them, buy from them, marry them, and spend precious time with them. The good news is that you can arm yourself for the contest and win life’s battles for preference. How? By raising your likeability factor.
The more you are liked, the happier your life will be. In The Likeability Factor, business guru Tim Sanders shows how to build your likeability factor by teaching you how to enhance four critical elements of your personality:
- Friendliness: your ability to communicate liking and openness to others
- Relevance: your capacity to connect with others’ interests, wants, and needs
- Empathy: your ability to recognize, acknowledge, and experience other people’s feelings
- Realness: the integrity that stands behind your likeability and guarantees its authenticity
When you improve these areas and boost your likeability factor, you bring out the best in others, handle life’s challenges with grace, enjoy better health, and excel in your daily roles. You can win the close calls and tight competitions that define and determine success and happiness at work and in life—The Likeability Factor can show you how!
The Magic of Thinking BIG
David J. Schwartz
Millions of readers have acquired the secrets of success through The Magic of Thinking Big. Achieve everything you always wanted: financial security, power and influence, the ideal job, satisfying relationships, and a rewarding, happy life.
Set your goals high…then exceed them!
Millions of people throughout the world have improved their lives using The Magic of Thinking Big. Dr. David J. Schwartz, long regarded as one of the foremost experts on motivation, will help you sell better, manage better, earn more money, and—most important of all—find greater happiness and peace of mind.
The Manager’s Coaching Handbook
David Cottrell and Mark C. Layton
Your colleagues spoke, we listened … and here it is! The Manager’s Coaching Handbook provides managers, supervisors, and team leaders with simple, easy-to-follow guidelines for positively affecting employee performance. Within these pages you’ll find practical strategies for dealing with superior performers, those with performance problems, and everyone in between. Looking for a bunch of long-winded theory? You won’t find it here! We “cut right to the chase” and give you proven tools you can use immediately – tools to make your job (and your life) easier.
The Mentor Leader: Secrets to Building People and Teams That Win Consistently
“Your only job is to help your players be better.” That single idea had a huge impact on Tony Dungy when he heard it from one of his earliest mentors, and it led him to develop the successful leadership style so admired by players and coaches throughout the NFL. Now, a storied career and a Super Bowl victory later, Tony Dungy is sharing his unique leadership philosophy with you. In The Mentor Leader, Tony reveals what propelled him to the top of his profession and shows how you can apply the same approach to virtually any area of your life. In the process, you’ll learn the seven keys of mentoring leadership―and why they’re so effective; why mentor leadership brings out the best in people; how a mentor leader recovers from mistakes and handles team discipline; and the secret to getting people to follow you and do their best for you without intimidation tactics. As a son, a football player, and a winning coach, Tony has always learned from others on his path to success. Now you can learn to succeed for your team, family, or organization while living out your values―by becoming a mentor leader.
The Mentor’s Guide: Facilitating Effective Learning Relationships
Thoughtful and rich with advice, The Mentor’s Guide explores the critical process of mentoring and presents practical tools for facilitating the experience from beginning to end. Managers, teachers, and leaders from any career, professional, or educational setting can successfully navigate the learning journey by using the hands-on exercises in this unique resource.
The One Minute Manager
Kenneth Blanchard and Spencer Johnson
The World has changed and so has the NEW One Minute Manager. He’s adopted new ways to help you succeed sooner in this rapidly changing world. Millions of people in thousands of organisations around the world have benefited from using the three One Minute Secrets; One minute Goals, One Minute Praisings, and One Minute Redirects, the NEW third secret. This book will help you find meaning in your work and make your life better.
The Organized Executive
The author of Getting Organized now updates The Organized Executive to reflect changes in technology–email, the Internet, palm pilots, and a host of other gadgets–as she reveals the best ways to analyze organization needs, optimize performance, combat procrastination, and increase productivity.
The Right Mountain: Lessons from Everest on the Real Meaning of Success
Jim Hayhurst Sr.
In 1988, Jim Hayhurst, a forty-seven year old ex-advertising executive, became the oldest member of the Canadian Expedition to Mount Everest.
The Right Mountain is the riveting story of that climb. He tells you about the life-threatening experiences that affected each member of the team. He describes the critical choices that had to be made, and the lessons that were learned as a result. But it is much more than an adventure story. It is about defining success for yourself– on your own terms– in your personal life or in your career.
The Right Mountain is inspirational. The story is dramatic. The metaphors compelling. And the messages it contains will stay with you long after the story is over.
The Traveler’s Gift: Seven Decisions that Determine Personal Success
What makes the difference between failure and success?
Join David Ponder on his incredible journey to discover the Seven Decisions for Success that can turn any life around, no matter how hopeless a situation may seem. A New York Times, Wall Street Journal, USA Today, and Publisher’s Weekly bestseller, The Traveler’s Gift is the continuation of David Ponder’s story in The Traveler’s Summit.
The Ultimate Question: Driving Good Profits and True Growth
CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors—customers who complain loudly about the company and switch to competitors at the earliest opportunity.
Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice.
Practical and compelling, this is the one book—and the one tool—no growth-minded leader can afford to miss.
The Ultimate Question: How Net Promoter Companies Thrive in Custom Driven World
Fred Reichheld and Rob Markey
In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.
You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.
The Will to Manage: Corporate Success through Programmed Management
The former CEO of McKinsey & Company shares his experiences and advice on building new businesses, recruiting the best people, leading effectively, and managing successfully.
Total Leadership: Be a Better Leader, Have a Richer Life
Stewart D. Friedman
Now more than ever, your success as a leader isn’t just about being a great business person. You’ve got to be a great person, performing well in all domains of your life — your work, your home, your community, and your private self.
That’s a tall order.
The good news is that, contrary to conventional wisdom about “balance,” you don’t have to assume that these domains compete in a zero-sum game. Total Leadership is a game-changing blueprint for how to perform well as a leader not by trading off one domain for another, but by finding mutual value among all four. Stew Friedman shows you how to achieve these “four-way wins” as a leader who can:
- Be real: Act with authenticity by clarifying what’s important
- Be whole: Act with integrity by respecting the whole person
- Be innovative: Act with creativity by experimenting to find new solutions
With engaging examples and clear instruction, Friedman provides more than thirty hands-on tools for using these proven principles to produce stronger business results, find clearer purpose in what you do, feel more connected to the people who matter most, and generate sustainable change.
Joe D. Batten
Tough-minded Leadership offers new insights, focus, and motivation for anyone committed to greater personal effectiveness as a leader. At a time when self-confidence and self-esteem are desperately lacking, it provides specific techniques and tools to help restore them. Joe Batten helps you make the transition to tough-minded leader by explaining the thirty-five essential conversions you must make in your attitudes and the fifteen challenges you must learn to confront.
Transparency: How Leaders Create a Culture of Candor
Warren Bennis and Daniel Goleman
In Transparency, the authors–a powerhouse trio in the field of leadership–look at what conspires against “a culture of candor” in organizations to create disastrous results, and suggest ways that leaders can achieve healthy and honest openness. They explore the lightning-rod concept of “transparency”–which has fast become the buzzword not only in business and corporate settings but in government and the social sector as well.
Together Bennis, Goleman, and O’Toole explore why the containment of truth is the dearest held value of far too many organizations and suggest practical ways that organizations, their leaders, their members, and their boards can achieve openness. After years of dedicating themselves to research and theory, at first separately, and now jointly, these three leadership giants reveal the multifaceted importance of candor and show what promotes transparency and what hinders it. They describe how leaders often stymie the flow of information and the structural impediments that keep information from getting where it needs to go. This vital resource is written for any organization–business, government, and nonprofit–that must achieve a culture of candor, truth, and transparency.
Walk the Talk
Eric Harvey and Steve Ventura and Michelle Sedas
Walk The Talk: And Get The Results You Want is recommended by Human Resource Executive magazine as a book that should be read carefully and revisited frequently. This best-selling business book is the cornerstone of the WALK THE TALK philosophy. A staple for business leaders, this compelling allegory shows how to bring new life to your organization and turn values and ethics into value-added results.
Walk the Talk
Steve Ventura and Eric Harvey
Help your people become PROBLEM SOLVERS! Conflict between team members is inevitable. Sooner or later, somebody will get in a beef with someone else and there s a good chance they won’t have a clue what to do about it. As a result, they’ll likely either: explode in a fit of anger making things even worse let the problem fester and eventually impact others, or go running to the boss creating even more work (and headaches) for him or her. Sound familiar? Well, it doesn’t have to be that way and this handbook will help you change it! What To Do When CONFLICT HAPPENS encourages employees to take ownership of their own problems. It provides team members with the skills and techniques necessary to resolve interpersonal issues they face at work. And, it includes proven leadership strategies for enhancing workplace cooperation and problem solving. Don’t wait. The cost of poorly handled conflict is too high. Give everyone in your organization a copy … TODAY!
Who Are You Really and What Do You Want?
Shad Helmstetter Ph.D.
Based on more than 25 years of research in the field of motivational behavior, bestselling author Dr. Shad Helmstetter reveals the actual difference between people who succeed in their lives – day after day – and people who don’t.For the first time in any book, Shad Helmstetter discloses three underlying breakthrough concepts that are foundational to successful personal and professional growth in each of us. He discovered that when the three concepts are combined, they virtually guarantee success.In an easy-to-follow program that takes the self out of self-help, Dr. Helmstetter shows the reader how to use these breakthrough concepts to lose weight and improve physical fitness, increase income, build self-esteem and self-confidence, improve family and relationships, reduce stress, and become more organized and in control.Presenting the most important and up-to-date findings from the field of motivational research, Dr. Helmstetter immediately helps the reader get rid of old mental programs,find focus, set and track goals, stay motivated, and have help along the way.
Who Moved My Cheese?
Spencer Johnson and Kenneth Blanchard
Who Moved My Cheese? is an amusing and enlightening story of four characters who live in a maze and look for cheese to nourish them and make them happy. Cheese is a metaphor for what you want to have in life – whether it is a good job, a loving relationship, money or a possession, health or spiritual peace of mind. And the maze is where you look for what you want – the organisation you work in, or the family or community you live in. This profound book from bestselling author, Spencer Johnson, will show you how to anticipate change, adapt to change quickly, enjoy change and be ready to change quickly again and again. Discover the secret for yourself and learn how to deal with change, so that you suffer from less stress and enjoy more success in your work and in life. Written for all ages, this story takes less than an hour to read, but its unique insights can last for a lifetime.
Why Employees Don’t Do What They’re Supposed to Do: And What to Do About It
Based on the actual experiences of 25,000 managers, Why Employees Don’t Do What They’re Supposed to Do… gives you proven, straightforward methods that work on real jobs, in the real world. This results-oriented guidebook helps you handle the top 10 situations in which employees don’t perform the way they should, including a detailed analysis of the causes and the plans for preventing the same problems down the road.
Featuring fresh insights on outsourcing, temp workers, flex time, telecommuting, and technology, this no-nonsense resource arms you with the people-management skills you need to consistently elicit the highest levels of performance from your workforce.
Jack Welch and Suzy Welch
Jack Welch knows how to win. During his forty-year career at General Electric, he led the company to year-after-year success around the globe, in multiple markets, against brutal competition. His honest, be-the-best style of management became the gold standard in business, with his relentless focus on people, teamwork, and profits.
Since Welch retired in 2001 as chairman and chief executive officer of GE, he has traveled the world, speaking to more than 250,000 people and answering their questions on dozens of wide-ranging topics.
You Can’t Send a Duck to Eagle School and Other Simple Truths of Leadership
An essential part of being a successful leader is hiring and utilizing the right people who truly represent your company’s values. And whatever skills you need can be taught and honed into expertise. But no matter how great a manager you are, there are some things you cannot teach: desire, personality and drive.
In You Can’t Send a Duck to Eagle School, Mac Anderson shares his 30 plus years of experience to enable managers to recognize small and simple truths of staying resourceful and accessible in a leadership role. His engaging advice will help you to hire great people, change the way you think and learn to communicate with your team.