On Sept. 13, members of the Wisconsin Association of Textile Services (WATS) gathered at The Edgewater Resort in Madison, WI, for the organization’s Annual Conference.

Most U.S. outsourced laundries profit more from hotels by servicing their customer-owned goods (COG) than renting linen to them. A Sept. 27 TRSA webinar will explain how the reverse can be true. Participants will hear from experienced U.K. hotel laundry specialists whose customers have preferred rental for decades and a U.S. operator who has 90% of its hotel volume in rental.

TRSA recently hosted a webinar on best practices for handling difficult discussions with customers, including the potential for severing the relationship if both the operator and the customer don’t see eye to eye on the value of the service provided.

TRSA recently added a new panel to its upcoming 12th Annual Healthcare Conference & Exchange scheduled for Nov. 15-16 in Memphis, TN.

TRSA’s Fourth Annual Canadian Production Summit is returning to Toronto on Oct. 4-5, and recently added more speakers to enhance the program.

TRSA concluded its 33rd Annual Professional Management Institute (PMI) on Aug. 10 at the University of Maryland. The PMI curriculum provided attendees with a mixture of industry-specific education in a classroom setting, as well as hands-on experience through a pair of plant tours, culminating with Session II PMI students taking the Certified Professional Laundry Manager (CPLM) exam.

The son of HandCraft Services’ quality control/inventory/facilities manager based in High Point, NC, is the recipient of the 2023 Merit-based College/Technical Institution Scholarship awarded by TRSA’s Textile Rental Education and Research Trust (TRERT). Gregory Vallejos is entering his freshman year at the University of Mississippi.

Arway Linen & Uniform Rental Service recently announced that the company will be moving to a new state-of-the-art facility in the Port Richmond section of Philadelphia. The new facility will allow Arway to expand its operations and better meet customer’s needs, according to a news release.

Does top-level leadership of a workplace require traditional management skills? Or are command-and-control, direction-focused, technical-expertise-sharing techniques fading in importance to success atop the organizational chart? In a TRSA virtual roundtable slated for Thursday, July 27, linen and uniform service GMs will consider how this and other contemporary leadership trends emerging across the economy are taking hold in our industry.

TRSA is set to launch the second session of LevelUp, an on-demand training program for plant supervisors, the first week of August. The LevelUp supervisory training program is available to all commercial laundry industry companies and TRSA members receive a discounted rate.