This is about a cover up – get it –  planning with a mask … had to say that. A chance to be silly – we need that. The challenging times continue with the kids at home, you at home, things shutting down or not, office workers working at the office in shifts, bathrooms restricted by zones. Doing business is difficult. Do not forget about the wearing of the mask … and then there is Zoom, GoToMeeting, Skype and it all goes on. For the holidays, we generated some kind of gathering and for most of us it was not a typical holiday.

TRSA recently held a webinar titled, “Applying Experience Driven Design® to Drive Revenue and Profit Growth.” The hour-long webinar was hosted by Barbara Lawrence, co-founder and managing partner of Lubin Lawrence Inc., a growth strategy consultancy based in New York.

January’s Textile Services magazine will feature an article on developing quality manuals, a key element of certification programs, such as TRSA’s Hygienically Clean program. An abbreviated version of the article, written by Audrey Carmichael, senior client consultant for Six Disciplines, appears below.