A survey is underway of linen, uniform and facility services operators and supplier partners to guide TRSA in better serving you. Results will help guide future decisions about benefits and TRSA’s communication vehicles. The questionnaire is similar to membership surveys of recent years, with added emphasis on identifying the key issues likely to affect the industry’s success in the next three years.
An anticipated increase in U.S. adult inpatient days points to increased demand for textiles for acute and tertiary care. That’s a plus for linen, uniform and facility services operators who serve those facilities, while posing an additional challenge: taking advantage of the spillover growth into other patient-care settings often more difficult for the industry to serve.
Reporting by members of updated linen and uniform service company and plant data to TRSA to quantify environmental impacts is now underway. The association’s Sustainability Survey, last compiled in 2018, is gathering data to highlight gains and protect members from unnecessary regulatory involvement by policy makers.
Robert W. Baird & Co. and TRSA recently distributed the results of the March 2022 (First-Quarter 2022) Uniform & Linen Rental Survey. Survey respondents on both the uniform and linen rental side of the industry expressed optimism at their growth prospects over the next 12 months.
TRSA has made available two industry benchmarking reports, the Industry Performance Report and the Compensation Benefits Report, featuring data from 2020. Both reports are available for reduced prices for members and offer a $195 discount if you purchase both.
TRSA’s recently released Industry Performance Report enables linen, uniform and facility services operators to compare the industrywide financial impacts of COVID-19 with their own companies’ results. Using 2020 financial data collected from TRSA members on a confidential basis and compiled by the Mackay Research Group of Boulder, CO, the report is the only industrywide research that enables operators to compare income statements, balance sheets, and financial and employee productivity ratios.
Operator and supplier partner members’ Net Promoter Score (NPS) ratings of TRSA membership have reached all-time highs, hitting 72 and 69, respectively, with operators exceeding their previous highs (65 in 2018 and 2020) and supplier partners continuing to rate the association higher each year since TRSA began calculating their NPS in 2018.
Huebsch Services, Eau Claire, WI, recently partnered with Market Measurement Inc. to conduct a telephone customer satisfaction survey of its current uniform rental customers, according to a news release.
TRSA President & CEO Joseph Ricci recently appeared on a Goldman Sachs webcast to discuss key trends in the linen, uniform and facility services industry.
Several key performance indicators trended into positive territory and the outlook for solid business growth rose among respondents to the latest Uniform & Linen Rental Survey for June 2021 (second quarter of 2021). The quarterly survey is conducted by Robert W. Baird & Co., in conjunction with TRSA.
